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UWP app support

We are happy to help if you have any questions.

UWP has set up a helpdesk to support your insured members’ use of our mobile app. Please call us on an 061 337 17 67 or send an info@uwp.ch if you have any questions about the app.

If you have any queries about the app content, and about your personal insurance details in particular, please use the e-mail function in the app. This will enable us to deal with your enquiry as quickly and effectively as possible. We hope you will gain an interesting insight into the second pillar, and we look forward to your constructive feedback.

 

Frequently asked questions


I have a new mobile phone number.

If you have changed your mobile number please contact the UWP Support. We will be happy to start the process to register your new number.

I can’t register for the site.

Have you perhaps already registered? Please try logging in with you mobile number. If that still doesn't work, please contact the UWP Support.

I can’t log in / my login details don’t work.

Has your mobile phone number changed? Or have you entered incorrect details by mistake (wrong activation code etc.)?

If you have any queries, please contact the UWP Support with as much detail as possible (which details did you try to use and/or what error messages did you get?). 

I haven't received a secure code.

We are unable to provide a secure code over the telephone for security reasons. Please get in touch with the UWP Support and you will be sent a code by post as soon as possible.

I didn't get a text.

The text with the activation code might not arrive immediately. Or has your mobile phone number changed?

If you have any questions, please contact the UWP Support with as much detail as possible (which details did you try to use and/or what error messages did you get?). 

 

No solution found?

Please use the contact form to get in touch and we will reply to you as soon as possible.

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