I have changed my mobile number
If your mobile number has changed, please let us know here. We will send you an activation code for your new mobile number as soon as possible.
UWP app support
We are happy to help if you have any questions.
The UWP has set up a corresponding support organisation to support its insured customers in using the mobile app. Please contact 061 337 17 67 or info@uwp.ch if you have any questions about the app.
You can also find direct and quick help under “Frequently Asked Questions”.
If you have any questions about the content of the app, especially your personal insurance numbers, we ask that you use the email function in the app. This is the fastest and most effective way for us to process your request.
We wish you many interesting insights into the second pillar and look forward to receiving critical feedback.
Frequently asked questions
I can’t register for the site.
Have you perhaps already registered? Please try logging in with you mobile number. If that still doesn't work, please contact the UWP Support.
I can’t log in / my login details don’t work.
Has your mobile phone number changed? Or have you entered incorrect details by mistake (wrong activation code etc.)?
If you have any queries, please contact the UWP Support with as much detail as possible (which details did you try to use and/or what error messages did you get?).
I haven't received a secure code.
We are unable to provide a secure code over the telephone for security reasons. Please get in touch with the UWP Support and you will be sent a code by post as soon as possible.
I didn't get a text.
The text with the activation code might not arrive immediately. Or has your mobile phone number changed?
If you have any questions, please contact the UWP Support with as much detail as possible (which details did you try to use and/or what error messages did you get?).